I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I have tried to contact vm but I don’t have a landline number so they w. . Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Explain what needs to be done and book an engineer visit. I don't seem to have a virgin media socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Browse Virgin Media Virgin Media. on 01-12-2022 11:22. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. TV on the go. You’ll then be able to use your same old phone to make. Got my virgin media self install kit but I don't have a virgin socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. com. Estonia and the Netherlands have already switched. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Virgin Phone Switchover. i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 7K subscribers in the VirginMedia community. The wall socket is - 5109379. Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. 00. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Go to Account settings, then Account details b. on 04-02-2023 11:17. You. Unfortunately we don't use the Openreach master sockets as they are BT only. You. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. It's great to hear your wall socket concerns have now been addressed and resolved. Unscrew one of the two lower cables & push the provided one over the exposed thread. AnthonyRaw1986. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi nguyenhu95, Thank you for joining me in a private chat and for clearing security, as advised I have arranged for the relocation of your connection point, please make sure someone over 18 is present on the day of the appointment, if you do need to cancel or reschedule please reach back out as thes. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. on 23-10-2022 13:36. We would like to show you a description here but the site won’t allow us. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. 3: HDMI to your TV. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. 8 KB. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. But I have the wrong wall socket to connect. Plug the cables into the Hub. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. When I try connect a cable it's doesn't have anything to grab round it. Or wait a day or two and a member of the Forum Team should. Hello, i registered VM broadband and scheduled to delivery on 1st September. You’ll need an adapter to get your fibre landline service up and running. on 08-02-2023 13:33. Broadband and TV deals. Options. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. TV box - 15 mins. Options. Browse Virgin Media Virgin Media Community. Networking and WiFi. on 27-10-2022 09:24. What needs to be done is for the new Virgin Media CV21 connection. Learn more. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Account - Cable. Plug the cables into the Hub. You can also check for a loose cable as not all properties have a socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. How do I book an engineer now? - 5246396 Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I had a look everywhere and I don't have a virgin media socket in my flat. If it is a loose cable only, you will need one of these to connect the Quickstart cable. All forum topics; Previous topic; Next topic; 1 REPLY 1. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. If you have more than one phone socket with separate handsets, you may need additional adapters. Call the Pre-installation and delivery team on 0800 052 1734. Can anyone - 5437858. . Reply. What confuses some people is the push-on connector provided. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. It is actually a VM box but a very old one, even though it was still in use just over a month ago. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Get the Hub ready by connecting the wires. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Tudor. Also there will be an external, often brown, omnibox. Ignore all the options and don't press any. Call the Pre-installation and delivery team on 0800 052 1734. You’ll also find straightforward tests that’ll check for faults on your own phone line. Problem solved? Click to. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Broadband. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Security matters. Or if the other end of the white cable is in a more useful. I have been given other details for the account such as the account number/area code and. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. You can purchase a mobile internet dongle from a number of UK networks. Browse Virgin Media Virgin Media Community. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). 14-08-2023 16:02 - edited 14-08-2023 16:05. on 09-08-2023 11:24. Virgin Mobile. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Quickstart is the quickest and easiest way to setup our services. Feb 22, 2022. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Thank you for your response @andrewmonkie. Turn on your TV and get connected. Or wait here a day or two for a VM Mod to pick this up. . All you need to do is contact Virgin Media and explain what the issue is. Options. 3 minutes ago. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. You may still need to pay an activation fee, but some deals will offer activation for free. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. My Virgin Media App. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Bits and bytes. Please help. I don't work for Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. I've got the same problem as above. We would like to show you a description here but the site won’t allow us. First picture is telephone socket which is now not used. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Sign in to My Virgin Media a. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Options. Step 2: Order your Sky Broadband service. Can't find Virgin Media socket. But I have actually managed to get through to the technical team over chat. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. A new secure password will be generated for you. I'm a Very Insightful Person, I'm here to share knowledge. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Browse Virgin Media Virgin Media Community. on 22-03-2023 10:44. Tuning in. The package was delivered but there is no wall socket for me to plug into. To order an adapter, simply click Ready to switch in the. RachelG2. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However when I plug in the cable to it the lights flash for a second or two diff. Socket should be on the underside. We're here to help. I’ve got. My Virgin Media App. signed up and was given the option of self installation. Account - Cable. Go to virginmedia. 3: HDMI to your TV. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Kindly expect the PM from me to arrive shortly, and respond directly when you can! Solved: Recieved the new adaptor to switch my phone to fibre network. I. Tudor. Browse Virgin Media Virgin Media Community. Sorry to hear you don't have a VM wall socket. Placed an order and the lady said we were eligible for quick start self installation. . #5. If it doesn't work then you can call the pre-installs team on 0800 052 1734. The wall socket I have within my home does not appear to be working. Account - Mobile. . The internal wall boxes are mostly oblong. The box and cables may have been removed by the previous occupiers. Learn more. locate your external wall mounted omnibox and trace where the cables from it enter into your property. 0 Kudos. How do I book an engineer to come out - 5345632. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Security matters. Stay safe online. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Options. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. VM BB TV Landline. Back a step. 1: Co-ax cable carrying live broadcast TV channels. . We would like to show you a description here but the site won’t allow us. I can only find the TV socket. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. If you would like, we can forward your details to the relevant team to see if your property is serviceable. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. But this is provided you already have an undamaged Virgin Media socket. Can someone please help me! Thank you, Tom. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Should I cancel and request an engineer to install. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Remove all other equipment connected to telephone sockets. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Ultrafast Broadband. My Virgin Media App. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. ThanksOn top of that, Virgin Media also offers a self-install option. Virgin Media; My Virgin Media; Shop; Help;. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The hub got delivered on time as promised. SpeedActive Member. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Options. SpeedDamaged Wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Awful first impressions of Virgin Media. However, since theres no virgin media socket is it possible if someone who works at v. The wall socket is - 5109379. 4. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Only an aerial cable (pictured below) connected to a box outside my flat. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. I just moved into a new apartment, and bought a broadband from virgin media. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. i received an installation kit for my broadband but my property. On the day of activation, connect your new router to the master phone socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The UK isn’t the first country to make this move. Options. Tudor. Need to contact Virgin Media Customer. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. There’s even no BT wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Yesterday I received a 'final demand for payment', stating that I owed some £32. Tech Chatter. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. QuickStart, set up and connections. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Account - Mobile. QuickStart, set up and connections. Stream from Virgin Media. Stay safe online. Turn on and start the Box. Browse Virgin Media. There are no virgin sockets on the wall. I don't work for Virgin Media. You can workaround it simply without the need for a cable. Switched On Families. Options. on 22-10-2022 20:58. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. You can workaround it simply without the need for a cable. Entertain me; Broadband Deals. Reply. Tuning in. My Virgin Media App. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Welcome to the community forums. Re: Wall socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Browse Virgin Media Virgin Media Community. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Surly there has been a connection previously otherwise we wouldn't have bee. Online chat: You should see the option to start a chat on Virgin Media's website. Please allow me to send you a PM so I can look into this further for you. Call them up and mention it to them otherwise they more than likely won’t say anything about it. No, any cables within the house can be touched as much as the householder wants to touch them. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket Is they any way to go around from this An engineer is coming out this weekend but now I’m left with no internet I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. QuickStart, set up and connections. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Make the call to the Virgin automated number. . Account - Cable. Solved: Hello, ive tried calling and cant get through to book and engineer. Or r. Follow these steps to install your virgin Media Broadband, TV and Phone service. Like the TV cable we have too. Both can be found in the email that was. I am going to cancel. Client62. Learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. 0 Kudos Reply. Then just connect your various devices to the dongle. Virgin media wall socket in an unusable place. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. For a wires-free alternative, you could use a cordless phone setup. Reply. I can only find the TV socket. I’m a new Virgin customer, and the previous occupants used a different provider. Account - Cable. Thank you for the tel no. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. - 5156775. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I have gone through several videos and found that there should be wall socket inside your home. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. The new Stream box will connect wirelessly to the internet. My Virgin Media App. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. These enter my house via an air brick/vent very close to. Get the Hub ready by connecting the wires. All the wall sockets I can see are for BT. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Options. I guess your options are seek approval, be dumb and have install or change providers. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Keep the community welcoming for all. #12. . My hub is up stairs in the - 5199721. Browse Virgin Media Virgin Media Community. 24-03-2021 05:06 PM. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Sorry to hear that you're having issues with your installation at this time. VM don't use fibre inside the property. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I’ve received my QuickStart package to find I do not have a compatible wall socket. It is not functional with one line/number (which works on TEL1 by default). Hello, I just moved in my new flat and I received the QuickStart installation package today. Manage Your Account. 5. All the cabling is the property of Virgin Media and must not be touched. We've taken the front of the box off and inside there is an isolator but nothing else. Phone. Switched On Families. log into hub3 - 192. I don’t it is fibre cable. I'm a Very Insightful Person, I'm here to share knowledge. I'm here to share knowledge, I don't work for Virgin Media. ok quick update. My Virgin Media App. Due to the nature of our network, connectivity can vary from property to property. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. QuickStart, set up and connections.